Registration is required to place an order. As a registered user, there is no need to input your information each time you order, you can track your purchases, and you will be informed of upcoming promotions.

From the login page, click on the ‘Forgot your Password?’ link. You will be prompted to provide the email address you used to register and click ‘Submit’. A temporary password will be sent to your email with a link to Log In and update your account information. The customer is responsible for providing the correct email address and for ensuring that the email address is active.

From the Payless ShoeSource Philippines online store homepage, register by clicking on the ‘Register’ link beside the search bar. You will be directed to this page https://www.payless.ph/customer/account/create/ and can start to create a new account. You will be asked for your First Name, Last Name, Email Address and Account Password. A confirmation email will be sent to the email address you provided. Please provide a Valid and Active email address. The customer is responsible for providing the correct information necessary to receive email notifications and order status updates on time.

All orders are placed online through the site. You may Shop according to Size by clicking on the size under the Menu Bar or simply click on the product you wish to purchase, choose the color, size, quantity and click on the ‘Add to Bag’ button, and proceed to either purchase additional items by clicking ‘Continue Shopping’ or to ‘Proceed to Checkout’ You may check the items in your Bag at any time and any page during your shopping by hovering over the ‘Bag’ icon at the topmost right of the page, right beside the Search. A number beside ‘Bag’ will correspond to the number of items you have saved in your Bag. Saving items in your Shopping Bag does not mean a reservation. The facility allows you to keep track of what you want to buy until you are ready to make the payment. Note though that while Payless ShoeSource Philippines ensures that all items are adequately stocked, it is possible that the item you saved in your Bag may be unavailable by the time you make the purchase. When this happens, you can pay for the items that are available, and keep the out-of-stock items saved in your bag You can visit the site regularly to check availability. If you are a registered user, you will be notified by a customer service representative of the availability of the items saved in your bag.

Orders are processed during regular business hours, 9am to 6pm from Monday to Friday, not including holidays. Orders placed on non-business days (Saturday, Sunday and Holidays) will be considered as orders placed on the next business days.

All orders are processed immediately after payment has been confirmed.

Since it would not be possible to change or cancel orders, it is highly recommended that all information and order details be reviewed and finalized before clicking the ‘PLACE ORDER’ button.

Payless Philippines (Stores Specialists, Inc.) reserves the right to ask for additional reference from the customer (e.g., photo of valid ID), for the need to verify the payment made via credit card.

For information regarding PayPal payments and accounts, visit the PayPal website https://www.paypal.com/

Paynamics Technologies Inc. is an electronic payment solution provider that offers a secure, real-time payment processing of credit/debit cards and other payment systems online.

Transakto: Pay on Delivery is a new and secure way to pay for COD transactions using the BPI Online/Mobile app. If you select COD on checkout, you can pay for your order with Transakto upon delivery instead of cash. For more information regarding Transakto payments and accounts, please visit this website: https://www.bpi.com.ph/personal/bank/digital-banking/mobile/pay-on-delivery If you need help with your Transakto payment or delivery, you may contact our customer service at custserv@payless.ph

Payments made online via credit card go through an additional layer of security using 3-D Secure technology. 3-D Secure is a global authenticated payment program and interoperable technology standard for secure payment, more commonly called Verified by Visa and MasterCard SecureCode, protecting merchants from chargeback losses and costs related to fraudulent or disputed online transactions. A transaction using 3-D Secure will initiate a redirect to the website of the Issuing bank to authorize the transaction. FSRI does not have control over the authentication method used by the issuing banks. After authentication, you will be redirected back to the payless.ph Checkout page to complete your order. For more information on authentication, please contact your issuing bank.

Orders will be delivered by our official partner couriers.

Shipping fee is calculated based on weight and delivery location. For the first 3 kilos, the base amount for the shipping fee is Php150.00 for Metro Manila and Php200.00 for provincial areas. There will be an additional Php65.00 per kilo in excess of 3 kilos.

Handling and Shipping charges will be added to the total price of the items in the Shopping Bag after all Shipping and Billing information has been submitted in the Check Out process.

Orders will be delivered within 3 to 5 business days for locations within Metro Manila and 7 to 15 business days for provincial locations. Deliveries are made from 9am to 6pm from Monday to Friday. Change in schedule or charges due to holidays will be posted accordingly.

To protect the customer, packages will only be surrendered to the person whose name is indicated in the delivery receipt and must present a proof of identification. However, in cases where the recipient cannot be physically present, he/she must provide his/her assigned representative with an authorization letter together with a proof of identification.

Please notify us through mail at custserv@payless.ph in case of discrepancy and/or any signs of package tampering.

Footwear Specialty Retailers, Inc (Payless ShoeSource Philippines) takes utmost care to ensure that all products are properly wrapped, packed and sealed to prevent damages and/or breakages. In case of receipt of damaged items, please report thru custserv@payless.ph within 8 days from receipt of delivery. Exchange will not be processed without prior notification through email.

Since sizes of items may vary, Footwear Specialty Retailers, Inc (Payless ShoeSource Philippines) may also accept exchange of item size within 8 days from the receipt of the delivery provided that the item is still available. Payless ShoeSource Philippines allows/accepts this reason for EXCHANGE ONLY. Note though that while Payless ShoeSource Philippines ensures that all items are adequately stocked, it is possible that the item/size may already be unavailable by the time you request for an exchange

Items purchased from the Online store can be exchanged through our Customer Service or in ANY Payless Store. Before exchanging through the store, please report first thru custserv@payless.ph within 8 days from receipt of delivery. Exchange will not be processed without prior notification through email.

• It is returned within 8 days from purchase date
• Item/s should be unused, unaltered, undamaged, saleable and with original tags and packaging (if applicable)
• The original receipt or the Order Number should be presented
• Exchange of the following items shall not be accepted: Accessories, Shoe Care Items, For Hygiene reasons - personal care items like socks, tights, hosiery and used items, Counterfeit products, Items purchase from abroad
• If replacement with a different color or size is not possible it may be replaced with another style provided that the value of the item at the time of exchange is the price paid or the current selling price, WHICHEVER IS LOWER. Any difference in price shall be paid by the customer